FAQ

 Question: "WHEN ARE YOU RESTOCKING??!"

Answer: Unfortunately we can't guarantee any restocks, We are a fashion forward brand so normally once we sell out we move on to the next trendy styles. We may or not restock. We have a "Notify me when available" button underneath every sold out style for ladies to put in their email address and or phone number to be alerted IF that style happens to restock. Please also note our content tends to go viral on every platform so styles sell quickly, we apologize for any inconvenience this may cause. Also all winter styles and or boots will not be restocking due the summer season approaching. Fall styles and ankle boots may or may not restock until September/October.

Question: How can I return or exchange?

Answer: Click the link below to file your own return claim https://shopify.com/56618909866/account 

If you have an issue with your item please contact us via email info@kyxshoes.com no more than 3 business days after your item has been picked up or marked as delivered. You are able to log into your KYX Profile/acct and create a self service return request. Once your return request has been approved, a return label will be sent to via email. Be sure to check your primary, spam or promotions inbox for this email. If you cannot located the email please contact us at info@kyxshoes.com. All returns must be shipped back to us no more than 3 business days after your return request has been approved and return label issued. If return is sent AFTER the 3 business days the return will be DENIED and returned to the sender. PLEASE DO NOT TAPE OR PUT LABELS ON SHOE BOXES IF RETURNING, THIS WILL RESULT IN RETURN BEING DENIED. We offer Store credit only NO REFUNDS. We do not hold items for exchange. Store credit will be issued AFTER we have received the UNWORN items. ALL returns must be UNWORN in the SAME condition and same box it came in. Customer is responsible for shipping fees unless KYX LLC is at fault for the issue (ex. wrong item or wrong size was sent in place of what you originally ordered). Shipping fees will not be reimbursed by store credit. All shipping cost are non refundable unless KYX LLC sent wrong item or size than originally ordered. Your return shipping cost will be deducted from your refund amount unless KYX LLC sent wrong item or size than originally ordered. No store credit will be issued after 3 days of item being picked up or marked as delivered NO EXCEPTIONS. Any returns mailed back without authorization (return claim) will be DENIED and returned to sender. Store credit applies to INSTOCK items only, store credit cannot be used on preorder items.

MYSTERY BOXES ARE FINAL SALE NON REFUNDABLE NO STORE CREDIT 

VENDORS LIST ARE NON REFUNDABLE NO STORE CREDIT

COURSES ARE NON REFUNDABLE NO STORE CREDIT

WHOLESALE CASES ARE FINAL SALE NON REFUNDABLE NO STORE CREDIT

$30 SALE ITEMS ARE FINAL NON REFUNDABLE NO STORE CREDIT

 

Question: How fast is shipping? 

Answer: PLEASE ALLOW 1-3 BUSINESS DAYS FOR PROCESSING ORDERS

Our USPS and or UPS base shipping rate is $9.99+. AFTER PROCESSING shipping normally takes 1-5 business days to deliver depending on your location.We ship from Mobile Al, so the further you are the longer your shipping may take and the more costly it may be. Once order is placed & processed you will receive a tracking number via email and or text. Out of country shipments are shipped via DHL. *PREORDER ITEMS WILL SHIP ON THE DATE POSTED IN THE TITLE OF THE SHOE AND IN THE DESCRIPTION AREA OF THE SHOE. ANY UPDATES REGARDING PREORDER ITEMS WILL BE SENT VIA TEXT OR EMAIL. Preorder items could arrive early or could be delayed so we urge ladies to please keep an eye out for updates via text or email. 

 

 Question: Why does my package require ID and or Signature delivery? 

Answer: ALL ORDER require signature on delivery, if you are not present to provide a signature during the time of delivery your package will be held at your local UPS or USPS facility awaiting your signature to pickup. 

ALL Next day air orders require ADULT (ID) & signature on delivery, if you are not present to provide an ID & signature during the time of delivery your package will be held at your local UPS or USPS facility awaiting your ID & signature to pickup. 

ALL orders with mismatching shipping and billing addresses and or mismatching names on shipping and billing addresses  require ADULT (ID) & signature on delivery, if you are not present to provide an ID & signature during the time of delivery your package will be held at your local UPS or USPS facility awaiting your ID & signature to pickup. 

IF you are not present at the time of delivery, carriers will leave a "Sorry we missed you note" with a barcode number, website, contact info and facility in which your package will be held awaiting your signature and pick up. You are also able to create a free UPS and or USPS account and log in to make new pick up or delivery arrangements if you will not be present at the time of delivery. We appreciate our customers and we want to ensure your orders are delivered to you in person instead of being left out with the possibility of being stolen or mis-delivered. 

SIGNATURE ON DELIVERY IS NON NEGOTIABLE

Question: Why are only select styles $30

Answer: These are either last ones left, or styles we ordered too many of in those sizes that we have to get rid of. Site wide sales are thrown that caters to ALL sizes, so please stay tuned and sign up for email/sms alerts to be the first to have access to sales!

Question: Has anyone ever ordered from this site before?

Answer: We have over 9,000 customers since we have been in business starting in 2020. Reviews can be found on our reviews page https://kyxshoes.com/pages/reviews 

Reviews can also be viewed on the product page below every style on the site.

Our Instagram has a highlight featuring reviews as from a few of our Instagram followers. Scroll down to the bottom of the page and click on the Instagram icon to view our Reviews Highlight and follow us on Instagram

Question: What if I don't like the styles I got in my Mystery box?

Answer: If you prefer a certain heel type please reach out WITHIN 24 HOURS of ordering. TEXT 213-600-6365 or EMAIL info@kyxshoes.com. All Mystery boxes are final sale. We understand sizing may differ depending on style but if shoe size on both the shoe and shoe box reflect the exact size originally ordered then the sale will be considered final. We provide this information clearly for all ladies to read in the description area, store policy as well as this FAQ page. We urge all ladies to please be sure to READ all information provided to ensure you are in agreement before purchasing the discounted Mystery boxes. 

Question: Why does my tracking number say delivered but i never received my package?

Answer: Insurance is automatically added to EVERY order for instances like these which covers up to $100 unless a higher insurance coverage is requested via email. If you see tracking has not made any movements in more than 3 BUSINESS days or package has been marked as delivered but you have not received it, please file a "lost package" claim as the receiver on the carriers tracking site, then reach out to us so that we can make a claim as the sender to investigate the situation before too much time passes. We may or may not be able to replace lost items due to limited inventory but rest assured you will be compensated either way thanks to insurance! Insurance is added to EVERY order no exceptions. 

 

Question: How does the VIP Girls Girl Subscription work? 

Answer: For 29.99 monthly enjoy 13 free shoes! Get First dibs on new arrivals 1-7 days in advance, an extra shoe on your birthday month (2 shoes), Stackable discounts and access to sales 24 hours in advance, and free shipping on all orders EXCLUDING returns. Once you subscribe for $29.69 a month you will receive a welcome questionnaire in which you will be asked the following: Your original shoe size, Ideal shoe preferences, Ideal heel style, 2 favorite colors, birthday, shipping address, phone number, and email address. Once receive your response to the VIP questionnaire we will ship your first order out if not the same day, the following day. Every shoe is a mystery shoe, your birthday shoe will be shipped with your mystery shoe after your subscription for that month has been paid. All VIP orders are shipped the day after your monthly subscription is paid. 

 

Question: What if I do not like my VIP mystery shoe or it is my size but doesn't fit perfectly?

Answer: Log into your KYX Profile/account on kyxshoes.com and request a return like normal. Please note the customer is responsible for return shipping cost and reshipping cost UNLESS KYX LLC sent the wrong size than originally requested in your response to the welcome questionnaire. An invoice will be sent for return shipping fee. Once we receive your return, we will reship your new mystery item. If you are not able to log in and request a self service return please reach out to us at info@kyxshoes.com or 213-600-6365. Free shipping is on every order EXCLUDING RETURNS

 

Question: What if I no longer want to wait on my preorder item?

Answer: Preorder items will ship on the date posted in the title of the shoe size and in the description area of the shoe. Any updates regarding PREORDER items will be sent via text or email. Preorder items could arrive early or could be delayed so we urge ladies to please keep an eye out for updates via text or email. PREORDERS CAN NOT BE CANCELED BE SURE TO  NOTE THE PREORDER SHIP DATE PLEASE.

Question: Do you offer wholesale? 

Answer: Only on select styles please send an email to info@kyxshoes.com or a text 251-586-7086 with a picture of the shoe you are inquiring wholesale about. If we have that style available wholesale you will be sent an invoice for that wholesale style. Please note all wholesale order can take 7-14 business days to arrive. All wholesale orders require Adult signature on delivery (ID & Signature). All wholesale cases include 12 pairs of shoes with sizes already prearranged. Prearranged sizes are sizes 5.5-10 or sizes 6-10. Unfortunately we do not have any size 11 wholesale offers. Wholesale orders are Final sale.

Question: Why did my shoe boxes come damaged or raggedy?

Answer: We understand carriers can be rough with packages so we have now added an option to request Large Cardboard box packaging with 21x24x12 dimensions. Please note Shipping carriers do charge more for larger boxes, therefore shipping may be a little more depending on the weight, dimensions, and location package is being shipped to vs the price they charge for poly mailers. If you would like your order shipped in a Large Cardboard box with dimensions 21/24/12 please send an email directly after purchase. Otherwise we will use standard poly mailer to ship your order. 

Question: Can I get my shoes shipped without the shoe boxes to cut down on shipping cost?

Answer: Unfortunately all of our shoes are shipped in their original packaging no exceptions. 

 

Question: Do you all do custom shoe orders?

Answer: Unfortunately we do not offer custom orders at the moment. 

 

Question: Do you all offer sizes 12-14? 

Answer: As of right now our inventory only includes sizes 5-11 and occasionally 12. Unfortunately sizes 13 &14 have not been added to our inventory selection YET. We are currently working on becoming an all inclusive brand so please stay tuned. 

 

Question: Do you all offer wide fit styles?

Answer: Only on select styles. We are currently working on becoming an all inclusive brand so please stay tuned. 

 

How do I check my store credit amount?

Answer: Log in to your KYX profile/account, click your initials at the top right corner of the screen beside “Go to Store”  and you will see profile. Scroll all th way down and you will see any cards you have on file as well as any store credit issued to your account.

 

How do I use my store credit on an order?

Answer: Check out as normal and once you get to the payment options page, scroll down “payment method” and you will see “ + Add store credit “ check the box and finish checking out