Store Policy
SHIPPING
PLEASE ALLOW 1-3 BUSINESS DAYS FOR PROCESSING ORDERS
Our USPS and or UPS base shipping rate is $9.99+
ALL ORDERS OVER $150 require signature on delivery, if you are not present to provide a signature during the time of delivery your package will be held at your local UPS or USPS facility awaiting your signature to pickup.
ALL Next day air orders require ADULT (ID) & signature on delivery, if you are not present to provide an ID & signature during the time of delivery your package will be held at your local UPS or USPS facility awaiting your ID & signature to pickup.
ALL orders containing 3 or more items require signature on delivery, if you are not present to provide a signature during the time of delivery your package will be held at your local UPS or USPS facility awaiting your signature to pickup.
ALL orders with mismatching shipping and billing addresses and or mismatching names on shipping and billing addresses require ADULT (ID) & signature on delivery, if you are not present to provide an ID & signature during the time of delivery your package will be held at your local UPS or USPS facility awaiting your ID & signature to pickup.
SIGNATURE ON DELIVERY IS NON NEGOTIABLE IF YOUR ORDER FALLS UNDER ANY OF THE 4 CATEGORIES ABOVE!
ALL USPS, DHL, UPS orders include insurance and AFTER PROCESSING normally takes 1-5 business days to deliver depending on your location. Once order is placed & processed you will receive a tracking number via email and or text. Out of country shipments are shipped via DHL.
*PREORDER ITEMS WILL SHIP ON THE DATE POSTED IN THE TITLE OF THE SHOE AND IN THE DESCRIPTION AREA OF THE SHOE. ANY UPDATES REGARDING PREORDER ITEMS WILL BE SENT VIA TEXT OR EMAIL. Preorder items could arrive early or could be delayed so we urge ladies to please keep an eye out for updates via text or email.
SHIPPING AND BILLIND ADDRESS MUST MATCH TO AVOID ANY UNWANTED DISPUTES OR CLAIMS OF FRAUDULENT CARD USAGE OTHERWISE ORDER WILL BE CANCELLED
KYX LLC is not responsible for incorrect address inputs! ALL orders will be shipped to the address on file for the order! PLEASE TAKE YOUR TIME ENTERING SHIPPING ADDRESS. If incorrect address is entered USPS will attempt to deliver, once delivery attempt failed, package will be marked ‘returned to sender’. Once we receive the returned package a re shipping fee to the CORRECT address will be required if in fact customer entered wrong address. WE URGE ALL CUSTOMERS TO PLEASE TAKE YOUR TIME AND CHECK SHIPPING ADDRESS TO AVOID DELAYS AND RE SHIPPING FEES
** “I DIDN’T RECEIVE MY PACKAGE BUT MY TRACKING NUMBER SAYS IT WAS DELIVERED?”
KYX LLC is not liable for missing or lost packages once tracking shows in USPS possession. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors or building manager/mail room, before contacting us. If you are still unable to locate the package, please reach out to us and we will help you file an insurance claim. Insurance is automatically added to EVERY order for instance like these which covers up to $100 unless a higher insurance coverage is requested via email.
** RETURNS **
NEED TO MAKE A RETURN CLAIM? click the link below to file your own return claim
https://shopify.com/56618909866/account
STORE CREDIT ONLY / NO REFUNDS
ORDERS WILL NOT BE CANCELED AFTER 24 HOURS
If you have an issue with your item please contact us via email info@kyxshoes.com no more than 3 days after your item has been picked up or marked as delivered. After informing us of your return claim please send tracking info of your return via email (info@kyxshoes.com) no more than 7 days after your item has been picked up or marked as delivered. If tracking info is sent AFTER the 7 days the return will be DENIED and returned to the sender. PLEASE DO NOT TAPE OR PUT LABELS ON SHOE BOXES IF RETURNING, THIS WILL RESULT IN RETURN BEING DENIED. We offer Store credit only NO REFUNDS. We do not hold items for exchange. Store credit will be issued AFTER we have received the UNWORN items. ALL returns must be UNWORN in the SAME condition and same box it came in. Customer is responsible for shipping fees unless KYX LLC is at fault for the issue (ex. wrong item or wrong size was sent in place of what you originally ordered). Shipping fees will not be reimbursed by store credit. No store credit will be issued after 3 days of item being picked up or marked as delivered NO EXCEPTIONS. Any returns mailed back without authorization (return claim) will be DENIED and returned to sender. Store credit applies to INSTOCK items only, store credit cannot be used on preorder items.
"WHEN ARE YOU RESTOCKING??!"
Unfortunately we can't guarantee any restocks, We are a fashion forward brand so normally once we sell out we move on to the next trendy styles. We may or not restock. We have a "Notify me when available" button underneath every sold out style for ladies to put in their email address and or phone number to be alerted IF that style happens to restock. Please also note our content tends to go viral on every platform so styles sell quickly, we apologies for any inconvenience this may cause.
DESCRIPTION ON HOW EACH SHOE FITS CAN BE FOUND IN THE DESCRIPTION AREA BELOW EACH SHOE BUT NOT GUARANTEED TO FIT ALL LADIES THE SAME. PLEASE READ THE DESCRIPTION.
SIZE CHART IS ALSO PROVIDED BUT NOT GUARANTEED TO FIT ALL LADIES THE SAME
VENDORS LISTS ARE NON REFUNDABLE (NO STORE CREDIT)
DELIVERY/SHIPPING FEES ARE NON REFUNDABLE (NO STORE CREDIT)
STORE CREDIT IS ISSUED FOR INSTOCK ITEMS ONLY, STORE CREDIT CANNOT BE USED ON PREORDER ITEMS
ALL COURSES, VENDORS LIST, & GRANTS LIST ARE NON REFUNDABLE
MYSTERY BOXES ARE NON REFUNDABLE