Store Policy

SHIPPING 

PLEASE ALLOW 1-3 BUSINESS DAYS FOR PROCESSING ORDERS

Our USPS and or UPS base shipping rate is $9.99+ depending on your location. We ship from Mobile, Alabama. The further you are the higher your shipping cost may be. Also the heavier/larger your package the higher your shipping cost may be. The average shoe package weight for one shoe is about 3lbs, please note if your order contains 3 or more shoes your shipping cost may increase due to your package being heavier/larger. All shoes are shipped with the original shoe box/packaging no exceptions. 

We understand carriers can be rough with packages so we have now added an option to request Large Cardboard box packaging with 21x24x12 dimensions. Please note Shipping carriers do charge more for larger boxes, therefore shipping may be a little more depending on the weight, dimensions, and location package is being shipped to vs the price they charge for poly mailers. If you would like your order shipped in a Large Cardboard box with dimensions 21/24/12 please send an email directly after purchase. Otherwise we will use standard poly mailer to ship your order. 

ALL USPS, DHL, UPS orders include insurance and AFTER PROCESSING normally takes 1-5 business days to deliver depending on your location. Once order is placed & processed you will receive a tracking number via email and or text. Out of country shipments are shipped via UPS. If you see tracking has not made any movements in more than 3 BUSINESS days please file a "lost package" claim as the receiver on the carriers tracking site, then reach out to us so that we can make a claim as the sender to investigate the situation before too much time passes. We may or may not be able to replace lost items due to limited inventory but rest assured you will be compensated either way thanks to insurance! Insurance is added to EVERY order no exceptions. 

ALL ORDERS OVER $150 require signature on delivery, if you are not present to provide a signature during the time of delivery your package will be held at your local UPS or USPS facility awaiting your signature to pickup. 

ALL Next day air orders require ADULT (ID) & signature on delivery, if you are not present to provide an ID & signature during the time of delivery your package will be held at your local UPS or USPS facility awaiting your ID & signature to pickup. 

ALL orders containing 3 or more items require signature on delivery, if you are not present to provide a signature during the time of delivery your package will be held at your local UPS or USPS facility awaiting your signature to pickup. 

ALL orders with mismatching shipping and billing addresses and or mismatching names on shipping and billing addresses  require ADULT (ID) & signature on delivery, if you are not present to provide an ID & signature during the time of delivery your package will be held at your local UPS or USPS facility awaiting your ID & signature to pickup. 

IF you are not present at the time of delivery, carriers will leave a "Sorry we missed you note" with a barcode number, website, contact info and facility in which your package will be held awaiting your signature and pick up. You are also able to create a free UPS and or USPS account and log in to make new pick up or delivery arrangements if you will not be present at the time of delivery. We appreciate our customers and we want to ensure your orders are delivered to you in person instead of being left out with the possibility of being stolen or mis-delivered. 

SIGNATURE ON DELIVERY IS NON NEGOTIABLE IF YOUR ORDER FALLS UNDER ANY OF THE 4 CATEGORIES ABOVE

*PREORDER ITEMS WILL SHIP ON THE DATE POSTED IN THE TITLE OF THE SHOE AND IN THE DESCRIPTION AREA OF THE SHOE. ANY UPDATES REGARDING PREORDER ITEMS WILL BE SENT VIA TEXT OR EMAIL. Preorder items could arrive early or could be delayed so we urge ladies to please keep an eye out for updates via text or email. PREORDERS CAN NOT BE CANCELED BE SURE TO  NOTE THE PREORDER SHIP DATE PLEASE.

SHIPPING AND BILLIND ADDRESS MUST MATCH TO AVOID ANY UNWANTED DISPUTES OR CLAIMS OF FRAUDULENT CARD USAGE OTHERWISE ORDER WILL BE CANCELLED

KYX LLC is not responsible for incorrect address inputs.  ALL orders will be shipped to the address on file for the order! PLEASE TAKE YOUR TIME ENTERING SHIPPING ADDRESS. If incorrect address is entered USPS will attempt to deliver, once delivery attempt failed, package will be marked ‘returned to sender’. Once we receive the returned package a re shipping fee to the CORRECT address will be required if in fact customer entered wrong address. WE URGE ALL CUSTOMERS TO PLEASE TAKE YOUR TIME AND CHECK SHIPPING ADDRESS TO AVOID DELAYS AND RE SHIPPING FEES.

** “I DIDN’T RECEIVE MY PACKAGE BUT MY TRACKING NUMBER SAYS IT WAS DELIVERED?”

KYX LLC is not liable for missing or lost packages once tracking shows in USPS possession. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors or building manager/mail room, before contacting us. If you are still unable to locate the package, please reach out to us and we will help you file an insurance claim. Insurance is automatically added to EVERY order for instance like these which covers up to $100 unless a higher  insurance coverage is requested via email. If you see tracking has not made any movements in more than 3 BUSINESS days please file a "lost package" claim as the receiver on the carriers tracking site, then reach out to us so that we can make a claim as the sender to investigate the situation before too much time passes. We may or may not be able to replace lost items due to limited inventory but rest assured you will be compensated either way thanks to insurance! Insurance is added to EVERY order no exceptions. 


** RETURNS **

NEED TO MAKE A RETURN CLAIM? click the link below to file your own return claim

https://shopify.com/56618909866/account

STORE CREDIT ONLY / NO REFUNDS

ORDERS WILL NOT BE CANCELED AFTER 24 HOURS

If you have an issue with your item please contact us via email info@kyxshoes.com no more than 3 business days after your item has been picked up or marked as delivered.  You are able to log into your KYX Profile/acct and create a self service return request. Once your return request has been approved, a return label will be sent to via email. Be sure to check your primary, spam or promotions inbox for this email. If you cannot located the email please contact us at info@kyxshoes.com. All returns must be shipped back to us no more than 3 business days after your return request has been approved and return label issued. If return is sent AFTER the 3 business days the return will be DENIED and returned to the sender. PLEASE DO NOT TAPE OR PUT LABELS ON SHOE BOXES IF RETURNING, THIS WILL RESULT IN RETURN BEING DENIED.

We offer Store credit only NO REFUNDS. We do not hold items for exchange. Store credit will be issued AFTER we have received the UNWORN items. ALL returns must be UNWORN in the SAME condition and same box it came in. Customer is responsible for shipping fees unless KYX LLC is at fault for the issue (ex. wrong item or wrong size was sent in place of what you originally ordered). Shipping fees will not be reimbursed by store credit. All shipping cost are non refundable unless KYX LLC sent wrong item or size than originally ordered. Your return shipping cost will be deducted from your refund amount unless KYX LLC sent wrong item or size than originally ordered. 

No store credit will be issued after 3 days of item being picked up or marked as delivered NO EXCEPTIONS. Any returns mailed back without authorization (return claim) will be DENIED and returned to sender. Store credit applies to INSTOCK items only, store credit cannot be used on preorder items. 

 

"WHEN ARE YOU RESTOCKING??!"

 

Unfortunately we can't guarantee any restocks, We are a fashion forward brand so normally once we sell out we move on to the next trendy styles. We may or not restock. We have a "Notify me when available" button underneath every sold out style for ladies to put in their email address and or phone number to be alerted IF that style happens to restock. Please also note our content tends to go viral on every platform so styles sell quickly, we apologize for any inconvenience this may cause. Also all winter styles and or boots will not be restocking due the summer season approaching. Fall styles and ankle boots may or may not restock until September/October.

Thank you for your interest in our brand! If we do not have any styles that peak your interest at the moment hopefully we drop something you like soon! New arrivals drop daily. 

DESCRIPTION ON HOW EACH SHOE FITS CAN BE FOUND IN THE DESCRIPTION AREA BELOW EACH SHOE BUT NOT GUARANTEED TO FIT ALL LADIES THE SAME. PLEASE READ THE DESCRIPTION. 

SIZE CHART IS ALSO PROVIDED BUT NOT GUARANTEED TO FIT ALL LADIES THE SAME

STORE CREDIT IS ISSUED FOR INSTOCK ITEMS ONLY, STORE CREDIT CANNOT BE USED ON PREORDER ITEMS

VENDORS LISTS ARE NON REFUNDABLE (NO STORE CREDIT)

DELIVERY/SHIPPING FEES ARE NON REFUNDABLE  (NO STORE CREDIT)

ALL COURSES, VENDORS LIST, & GRANTS LIST ARE NON REFUNDABLE (NO STORE CREDIT)

MYSTERY BOXES ARE NON REFUNDABLE (NO STORE CREDIT)

$25 SALE ITEMS ARE NON REFUNDABLE (NO STORE CREDIT)