10 % OFF ANY ORDER - 15% OFF ORDERS OVER $75 - 20% OFF ORDERS OVER $125 - USE CODE "15OFF" "20OFF"

Store Policy

SHIPPING 

PLEASE ALLOW 1-3 BUSINESS DAYS FOR PROCESSING ORDERS

Our USPS base shipping rate is $9.99+

ALL USPS & DHL orders include insurance and AFTER PROCESSING normally takes 1-5 business days to deliver depending on your location. Once order is placed & processed you will receive a tracking number via email and or text. Out of country shipments are shipped via DHL. 

*PREORDER ITEMS WILL SHIP ON THE DATE POSTED IN THE TITLE OF THE SHOE AND IN THE DESCRIPTION AREA OF THE SHOE. ANY UPDATES REGARDING PREORDER ITEMS WILL BE SENT VIA TEXT OR EMAIL. Preorder items could arrive early or could be delayed so we urge ladies to please keep an eye out for updates via text or email. 

KYX LLC is not responsible for incorrect address inputs! ALL orders will be shipped to the address on file for the order!

SHIPPING AND BILLING ADDRESS MUST MATCH OR ORDER WILL BE CANCELED NO EXCEPTIONS

"I DIDN’T RECEIVE MY PACKAGE BUT MY TRACKING NUMBER SAYS IT WAS DELIVERED"

KYX LLC is not liable for missing or lost packages once tracking number has been sent and package has been scanned with USPS. KYX LLC is not responsible for any shipping delays once your package has been shipped and received by USPS. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbors or building manager/mail room, before contacting us. If you are still unable to locate the package all orders include USPS insurance, please reach out to us and we will help you file a USPS insurance claim. Insurance covers up to $100. To initiate a USPS claim for a lost package please click the link below

https://www.usps.com/help/claims.htm

For any further questions or concerns please email us at info@kyxshoes.com

 

RETURNS/EXCHANGES 

STORE CREDIT ONLY / NO REFUNDS

ORDERS WILL NOT BE CANCELED AFTER 24 HOURS

ALL BOGO, 40%, 50%, 19.99 & 9.99 SALE ITEMS ARE FINAL NO EXCEPTIONS

If you have an issue with your item please contact us via email info@kyxshoes.com no more than 3 days after your item has been picked up or marked as delivered. After informing us of your return claim please send tracking info of your return via email (info@kyxshoes.com) no more than 7 days after your item has been picked up or marked as delivered. If tracking info is sent AFTER the 7 days the return will be DENIED and returned to the sender. PLEASE DO NOT TAPE OR PUT LABELS ON SHOE BOXES IF RETURNING, THIS WILL RESULT IN RETURN BEING DENIED. We offer Store credit only NO REFUNDS. We do not hold items for exchange. Store credit will be issued AFTER we have received the UNWORN items. ALL returns must be UNWORN in the SAME condition and same box it came in. Customer is responsible for shipping fees unless KYX LLC is at fault for the issue (ex. wrong item or wrong size was sent in place of what you originally ordered). Shipping fees will not be reimbursed by store credit. No store credit will be issued after 3 days of item being picked up or marked as delivered NO EXCEPTIONS. Any returns mailed back without authorization (return claim) will be DENIED and returned to sender. Store credit applies to INSTOCK items only, store credit cannot be used on preorder items. 

ANY CUSTOMERS WHO CHOOSES TO PICK UP HAVE 14 DAYS TO PICK UP. IF ORDERS ARE NOT PICKED UP WITHIN 14 DAYS WITH NO COMMUNICATION OR ATTEMPTS TO PICK UP, ORDER WILL BE ASSUMED ABANDONED AND RESOLD. IF YOUR ITEM IS RESOLD AFTER NOT BEING PICKED UP AFTER 14 DAYS YOU WILL BE CHARGED A 20% STORAGE & RESTOCKING FEE AND THE REMAINING AMOUNT WILL BE ISSUED AS STORE CREDIT. PLEASE PICK UP YOUR ITEMS OR MAKE ARRANGEMENTS TO EITHER HAVE THEM PICKED UP AT A LATER DATE OR SHIPPED 

DESCRIPTION ON HOW EACH SHOE FITS CAN BE FOUND IN THE DESCRIPTION AREA BELOW EACH SHOE BUT NOT GUARANTEED TO FIT ALL LADIES THE SAME. PLEASE READ THE DESCRIPTION. 

SIZE CHART IS ALSO PROVIDED BUT NOT GUARANTEED TO FIT ALL LADIES THE SAME

VENDORS LISTS ARE NON REFUNDABLE (NO STORE CREDIT)

DELIVERY/SHIPPING FEES ARE NON REFUNDABLE  (NO STORE CREDIT)

STORE CREDIT IS ISSUED FOR INSTOCK ITEMS ONLY, STORE CREDIT CANNOT BE USED ON PREORDER ITEMS